Written in 2023, expanded in 2025

Being a leader in education doesn’t often come with a personal handbook. Or if it does, it’s outdated; ill-equipped for the complexities of 21st-century classrooms and communities. As we continue to confront widening disparities in educational access, especially in the wake of the COVID-19 pandemic, one truth becomes clear: effective leadership isn’t just about policies or protocols. It’s about people, and the ability to lead with empathy, community, and transformation in mind.

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Leadership in the Age of Digital Learning

The pandemic redefined what it means to teach and learn. As online learning became the norm, issues like internet accessibility rose to the surface, especially in rural and low-income areas where connectivity is often limited or unreliable. But beyond technology gaps, we also saw cracks in leadership communication, especially between administrators and educators.

Outdated systems, hierarchical thinking, and transactional leadership styles have created barriers that make it difficult for teachers and students to advocate for their needs. These gaps in communication are more than logistical—they’re structural. They reflect a need for new leadership paradigms that meet today’s challenges with empathy, collaboration, and innovation.

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Instructional Leadership and the 21st Century Classroom

In a 1999 study of over 800 U.S. teachers, researchers found that educators’ expectations of leadership often clashed with the realities of administration. More recently, the Journal of Organizational and Educational Leadership reaffirmed the belief that school outcomes are closely tied to leadership effectiveness. The takeaway? Instructional leadership must go hand-in-hand with technological transformation and digital literacy.

Teachers need leaders who do more than manage: they need leaders who listen, collaborate, and help create space for professional reflection and growth. These are the hallmarks of transformational leadership, as opposed to transactional leadership, which focuses more on compliance, control, and routine.

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Transformational vs. Servant Leadership: A Needed Blend

According to Hu & Linden (2011), transformational leadership builds confidence and work advocacy, but it’s servant leadership—with its focus on selflessness and empathy—that enhances both satisfaction and effectiveness in teams. When combined, these leadership approaches foster a culture of trust, transparency, and empowerment across all levels of education.

As Peter G. Northouse (2021) notes, leadership rooted in empathy and community connection is essential for long-term cultural change. It empowers teachers, administrative staff, and students, particularly those from marginalized backgrounds, who go on to shape the American workforce.

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Creating Lifelong Learners and Leaders

Leadership in education isn’t just about student test scores or teacher evaluations. It’s about nurturing lifelong skills like digital literacy, critical thinking, and emotional intelligence. And it’s about ensuring every stakeholder, especially those in underserved communities, has equitable access to the tools and support they need to succeed.

The literature shows a clear need for stronger communication between principals and teachers. When leaders and educators collaborate toward shared goals of inclusivity and equity, they create ripple effects that extend far beyond the classroom.

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DEI and the Need for Cultural Change

Diversity, equity, and inclusion (DEI) aren’t just buzzwords. They’re essential frameworks for reshaping a system that has historically privileged transactional over transformative leadership.

Transformative, adaptive leadership aligned with DEI principles is especially urgent in a post-pandemic world where disparity gaps have widened. While DEI work remains underdeveloped in many educational settings, it offers a path forward; one grounded in soft skills, compassion, and the recognition that authentic leadership starts with human connection.

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Final Thoughts

To move toward a more inclusive and effective educational system, we need more than curriculum updates or policy changes. We need leaders who understand that communication, empathy, and community are the foundations of success, not just for students, but for educators and administrators alike.

As we reevaluate the leadership values necessary for the future, one thing is clear: no relationship in education can remain purely transactional. Leadership must mean something. And it must start with listening.